Lowongan Kerja PT Fashion Eservices Indonesia (Zalora)

PT Fashion Eservices Indonesia (Zalora) adalah destinasi fashion, kecantikan dan gaya hidup online terkemuka di Asia, bagian dari Global Fashion Group. Sebagai salah satu pelopor platform e-commerce skala besar di kawasan ini, ZALORA telah membangun kehadiran yang kuat di seluruh kawasan, terutama di Singapura, Indonesia, Malaysia, Brunei, Filipina, Hong Kong, dan di Taiwan, menikmati lebih dari 50 juta kunjungan per bulan. Berikut ini adalah Lowongan Kerja PT Fashion Eservices Indonesia (Zalora).

Hal yang Harus Kamu Lakukan Sebelum Melamar Kerja, Sebelum Anda melamar pekerjaan baik secara online maupun datang langsung ke perusahaan yang ingin dilamar, Anda tentunya harus menyiapkan berkas persyaratan terlebih dahulu. Dengan memahami cara melamar pekerjaan yang benar, peluang untuk diterima juga semakin tinggi.

Tidak hanya persiapan dokumen saja, Anda juga harus menyiapkan mental untuk menghadapi serangkaian tahapan seleksi untuk bisa diterima di perusahaan tersebut. Simak ulasan berikut ini untuk mengetahui cara melamar kerja.

Cara Melamar Pekerjaan yang Baik dan Benar, Bagi Anda yang akan melamar pekerjaan, Anda pasti berharap agar bisa diterima, bukan? Untuk membuat HRD terkesan, Anda harus memiliki strategi yang baik. Berikut ini cara melamar pekerjaan yang baik dan benar agar peluang Anda untuk diterima semakin tinggi.

Satu: Cari Informasi Tentang Perusahaan, Dua: Siapkan Dokumen Persyaratan yang Dibutuhkan, Tiga: Gunakan Alamat Email yang Benar, Empat: Pilih Divisi atau Bidang Pekerjaan yang Sama, Lima: Jangan Terlalu Sering Berganti Pekerjaan. Sebelum melamar pekerjaan, sebaiknya persiapkan berkas-berkas yang dibutuhkan. Jangan lupa persiapkan fisik dan mental Anda dalam mengikuti setiap tahapan seleksi pekerjaan.

Lowongan Kerja PT Fashion Eservices Indonesia
(Zalora)

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1. Management Trainee – Operations

Description :

• We are looking for a Management Trainee that requires collaborations with different department heads and team members. Zalora Management Trainee Program is designed to groom dynamic graduates with passion for being part of our middle management and project leaders and for rapid growth within Zalora. This role will rotate in Head Office Gatot Subroto & Warehouse Bekasi

Responsibilities :

• Deep dive in addressable market research and strategize on data gathering and analysis
• Involve in Project Management and development of business case
• Assist in the development of actionable business plans, establish appropriate reporting mechanism
• Working in multi department in Operations such as Production, Customer Service,
• Fulfillment and etc

Requirements :

• Attentive to detail
• Entrepreneurial
• Master Degree from reputable university
• Minimum 2 years working experience in operations field
• Fluent in English
• Highly proficient in Microsoft Office

2. Customer Service Assistant

Responsibilities :

• Identify and assess customers’ needs based on past interactions to exceed customers’ expectations
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Utilize excellent customer service skills and take over escalated calls/walk-ins when needed
• Able to escalate unresolved queries and redirect problems to correct resources when needed
• Ensure proper recording, documentation, and closure
• Ability to multitask, prioritize, and manage time effectively
• Recommend procedure improvements and work on implementation

Requirements :

• While we prefer someone with a degree, it’s not essential as we are looking for someone with a vibrant personality to handle our customers
• Willingness to learn about our awesome products and services
• Have an eye for details and is not afraid to take ownership of the situation when needed
• Able to communicate in English, both written and spoken is a must
• Able to do a rotational weekend shift
• Able to work between 6:00 am-12: 00 am, 5 days a week
• Proactive and analytical
• Fast learner
• A customer-oriented person who is friendly yet determined to excel in a fast-growing company

3. Operations Trainee

Responsibilities :

• Learning in-house systems and work closely with managers in all related departments to understand the specific management perspectives and company policies
• Receives training and performs duties in assigned projects
• Analyze and monitor performance progress of assigned projects
• Initiate ideas to improve Zalora’s overall business improvement of assigned projects

Requirements :

• Candidate must possess at least a Bachelor’s Degree, Engineering (Industrial), Engineering (Environmental/Health/Safety), Engineering (Mining/Mineral) from reputable university preferred with minimum GPA : 3,50.4,00
• Fluent English communication skill is required
• Have strong commitment, a dynamic and result driven type of person, ambitious and high level of enthusiasm and great project management skills
• Strong interest and understanding of retail and fashion industry, warehouse system and management
• Strong understanding of MS Excel (pivot tables, functions, etc) is preferred
• Able to work independently, as well as in a team
• Willingness to work in a multicultural environment

4. Executive Customer Experience

Responsibilities :

• Extract, analyze, and monitor quantitative customer experience metrics from multiple data sources using various business intelligence tools
• Gather qualitative customer feedback via research methodologies like surveys, interviews, and usability tests
• Conduct market and competitor analysis on trends and opportunities in e-commerce
• Relay actionable insights to relevant stakeholders in engaging and digestible formats – whether with tools and systems, reports, dashboards, or presentations
• Collaborate with other departments in formulating strategies to improve customer satisfaction across the entire shopping journey
• The rally, lead, and coordinate project teams to implement the resulting process improvements or to build new tools or product features
• Interface with both commercial (Buying, Marketing) and technical (Operations, Web Design, Engineering)

Requirements :

• Bachelors’ or Masters’ degree from a reputable university
• At least 2 years of experience in consumer insights, data analysis, strategy/consulting, or project management
• Analytical and critical thinking, excellent communication and presentation skills
• Skilled at managing multiple cross-functional projects at a time
• Experienced with leading diverse teams whose members are not under his/her direct supervision
• Strong background in Excel and PowerPoint
• Working knowledge on technical/analytical toolkits such as SQL, GA, Tableau

5. Logistic Manager

Responsibilities :

• Develop and continuously refine distribution strategy balancing use of in-house delivery fleet (Zalora Delivery Express, ZDEX), existing delivery partners and new partners to improve customer experience and lower costs
• Manage day to day operations and build processes supporting cost efficiency and high customer satisfaction
• Manage relationships and build robust business processes with external delivery partners
• Innovate use of external partners to build better customer experience
• Optimize strategic value of ZDEX, currently present in JABODETABEK, Bandung, Denpasar, Surabaya
• Develop the distribution organization and ensure high focus on people development
• Create transparency on department performance by reporting on both financial and non-financial KPIs, and push for ever more efficient operations
• Drive implementation of continuous improvement agenda with the aim to develop world class operations
• Ensure highest HSSE standards to ensure the workspace is safe and zero accidents
• Be fully committed to building Zalora as the number one ecommerce!

Requirements :

• You have an outstanding ability to lead, drive change and motivate people
• You have education from top ranked Indonesian or international universities with excellent academic results
• You have >5 years relevant work experience from leading companies in the Operations industry or top consulting firms. Candidates with international experience or work experience from international companies preferred
• You have excellent analytical skills and great attention to detail
• Experience in developing and implementing operational process to ensure robustness, controls, speed and cost efficiency
• Experience with the 3PL industry in Indonesia, preferably from both 3PL and user side
• Strong negotiation skills, its in your DNA to don’t leave anything on the table
  Strong Microsoft Office skills (Excel, Word and PowerPoint)
• A dynamic personality, high level of enthusiasm and commitment
• You speak native Bahasa and fluent English
• You are excited to work in a multicultural and high pace environment

6. Crossborder Supply Chain Associate Manager

Responsibilities :

• Shipment Planning & follow up
• HS codes verification
• Manage the end-to-end import process both B2B and B2C shipment
• Manage inbound shipment, customs declaration and clearance, and other required documents for imports clearance
• Work closely with 1st mile 3PL and arrange the pickup in overseas
• Maintain Import cost according to the Company budged
• Lead Process Improvement and Cost Saving initiatives
• Partners invoicing management

Requirements :

• Bachelor degree in any major
• At least 5 Year(s) of working experience in the related field is required for this position
• Hold PPJK certificates would be an advantage
• Strong in Microsoft excel and data analytics

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Tata Cara melamar :

Jika anda berminat dan memenuhi kualifikasi lowongan atas, silahkan  kirimkan berkas lamaran lengkap melalui link dibawah ini :

Posisi 1 – Daftar
Posisi 2 – Daftar
Posisi 3 – Daftar
Posisi 4 – Daftar
Posisi 5 – Daftar
Posisi 6 – Daftar

Hanya kandidat yang memenuhi kualifikasi yang akan diundang untuk mengikuti seleksi tahapan interview
Proses rekrutmen & seleksi pelamar tidak dipungut biaya apapun