PT Freeport Indonesia

Smelter Operation Readiness – Grievance/ Employee Relations Officer

The purpose of this position is :

• Perform Grievance/ Employee Relations functions by reviewing, monitoring, and coordinating all Industrial Relations Grievance procedure within the assigned Business Unit to ensure all process and procedure implemented align with Government regulations and Company’s policies and procedures.

The key duties and responsibilities of this position are:

• Under limited supervision, provides employee advocacy support and assistance to facilitate PTFI Grievance Procedure.
• Serve as advocate/representative for eligible employees who file a complaint under the Grievance Procedure
• Support employee position through research (this may include employee interviews, policy reviews and legal research) and assist in the development of a clear argument.
• Provide guidance to employees with regard to the Grievance Procedure and the Open Door Policy. Occasionally may provide guidance on a variety of other topics including Company policies, procedures, benefits, paid time off and the evaluation process.
• Maintain timely and accurate records and reports for documentation of events and results.
• Ensure all administrative processes within Grievance Process are closely followed.
• Assist with the development of training material for the Grievance process and conduct training when requested.
• Contribute to the development and/or recommendation for new, enhanced, or modified HR policies and procedures
• Coordinate the communication of Industrial Relations and issues to all levels of management in all departments, in order to ensure that Policies and Procedure and other management policies are implemented consistently and fairly.
• Provide recommendation to management and court regarding the most appropriate disciplinary action should be implemented, in order to fair and consistent implementation of industrial relations standards and policies across the company and minimize employee’s violations.
• Perform routine interface with supervisors and heads of department as well as Union Representatives to obtain and/or update information and issues related to Human Resources and Industrial Relations to be used as basis for decision making, policy making and problem-solving efforts related to human resources and industrial relations issues.
• Review IR documents and reports to ensure the correctness of analysis made by subordinates on infraction inputs from internal and/or external sources, e.g., identification of the regulation of policy violated and follow them up by having notice for each infraction prepared and issued to the concerned departments.
• Perform as an information source to Central Industrial Relation Committee and assist respective Department Heads and front-line supervisors in workforce problem solving in order to facilitate the maintenance of a stable and productive industrial relations climate.
• Design and deliver the employee engagement strategy, monitoring, and evaluating as appropriate
• Ensure that the development and delivery of effective engagement tools are developed, maintained, and evaluated to ensure effectiveness.
• Other Employee Relations tasks.

The key challenges in this position include:

• Ability to mediate and resolve conflict, incumbent must have strong persuasive communication skills.
• Ability to work in conflict management environment, including managing problem resolution fairly and consistently according to company’s policies and procedures, CLA, and government laws and regulations.
• Ability to maintain proactive relationship with local and regional institutional. Internal and external stakeholders.
• Ability to maintain integrity, strict confidentiality, impartiality, and fairness
• Skilled in comprehending and analyzing organizational, procedural, work performance, and behavioral issues
• Ability to reach objective conclusions, use appropriate judgment, and make sound recommendations
• Ability to effectively communicate arguments and conclusions both orally and in writing, to all levels of the organization.
• Ability to demonstrate independent thinking based on facts
• Ability to utilize personal computers and associated software, including HRM systems and Microsoft Office applications
• Willingness to travel

The background, education, and work experience needed to succeed in this job are:

• Minimum Education and Experience: S1 Degree in Administration, Psychology, Legal or Business Management with at least 5 years experience in industrial relations, human resources or community development.
• Have depth knowledge in the Government of Indonesian Labor Laws and regulations, Company’s Policies & Procedures and Practices, CLA, and Industrial Relations Guidance
• Proficient in English both verbal and written.

Core Competencies (Knowledge, Skills & Characters) :

• Experience in facilitating conflict resolution
• Excellent Communication skill.
• Excellent Interpersonal skill.
• Analytical and strategic skills.
• High human relations skill.
• Integrity and Loyalty.
• High Presentation and Negotiation skills.
• Counseling skill