PT Shopee International Indonesia

1. Fraud Analytics – Budgeting and Planning Shopeefood

Job Description :

• Detect/identify fraudulent behaviors within the platform and formulate the most effective strategy to mitigate/prevent them
• Deep-dive issues and define valuable & implementable action items to solve the issue
• Create and monitor fraud metrics dashboard and report regularly to management by creating detailed decks of metrics trends, fraud cases, and fraud initiatives
• Identify opportunities for automation and optimization for various BAU processes
• Create, maintain, or enhance business processes/SOP to mitigate fraud
• Proactively initiate ideas through collaborating with cross-functional teams (both local and multinational) to mitigate fraud.

Requirements :

• Strong problem-solving skills, structured thinking, analytical skills, and enjoy working with numbers
• Minimum 2 years of similar working experience, with analytical, statistical, and data modeling are preferable
• Prior working experience in consultant or startup industries is strongly preferred
• Curious to deep-dive anomaly or suspicious data and able to generate insights/findings from data to make data-driven decisions
• SQL and spreadsheet proficiency is a must; R/Python programming language is a plus
• Strong stakeholder management & communication skills (Fluent in ID and EN, both written and verbal)
• Agile, comfortable working in fast-paced environments and managing multiple projects.

2. Product Management Affiliate – Product Management

Job Description :

Feature Request Management

• Develop a deep understanding of systems under the Marketing product group to effectively manage and support respective end-to-end processes and system requirements.
• Communicate and work closely with operational stakeholders to identify critical pain points, analyze key business drivers, determine and formulate corresponding product plans, and define solution requirements.
• Align and evaluate business requirements, feasibility, and the value of the feature requests to design the core functions and deliver a comprehensive Feature Request Form (FRF).
• Strategize and prioritize product feature requests based on data-driven commercial analysis, development resource planning, and pipeline management.

Feature Usage Advisory

• Review User Acceptance Test (UAT) scenarios and coordinate testing and live release.
• Educate internal users on the new functionalities and drive operational implementation and adoption.
• Follow up on issues/bugs investigation and resolution.
• Provide advice and recommendations on how existing/upcoming features can be used to fulfill business objectives.
• When relevant, operate campaigns-related products and features.

Feature Usage Monitoring

• Take ownership of features throughout the product lifecycle by monitoring KPIs such as adoption, usage, traffic, etc.
• Propose further improvements with subsequent iterations.

Feature Improvement Initiation

• Initiate the collection of users’ pain points in collaboration with the CX team.
• Research relevant features of local competitors and/or other markets.
• Provide recommendations to address users’ pain points, improve operations, and enhance business metrics by synthesizing research findings and understanding of Shopee.

Requirements :

• Bachelor’s or Master’s Degree from any related major
• 3+ years experience in a Product Management role. Domain knowledge in e-commerce, KOL management are highly desirable
• Self-motivated with the ability to work in a fast-paced environment
• Strong communication skills, proficient in English to facilitate cross-border communications and collaborations
• Able to communicate complex business or technical information effectively
• Good analytical and logical thinking skills
• Strong ownership and team spirit

3. Affiliate Product Business Partner – Product Management

Job Description :

Feature Request Management:

• Develop a deep understanding of systems under the Affiliate product group to manage and support respective end-to-end processes and system requirements feature improvement.
• Gather affiliate product feature requests from different countries and work closely across countries’ stakeholders to identify critical pain points, and analyze key business drivers, and their request priority.
• Strategize and prioritize product feature requests based on data-driven commercial analysis, development resource planning, and pipeline management to formulate quarterly product plans
• Align quarterly product plans and ad hoc requests with the regional affiliate PM
• Monitor feature requests and development pipelines and do regular cadence with local and regional teams, regarding feature request updates.

Feature Release Management

• Review product design and solution, to make sure it will solve critical pain points or achieve predefined targeted indicators. Give necessary input to make product design more user-friendly and customer-centric.
• Align product design with local product teams from all countries

Feature Usage Monitoring

• Take ownership of features throughout the product lifecycle by monitoring KPIs such as adoption, usage, traffic, etc.
• Propose further improvements with subsequent iterations.
• Monitoring product issues and if necessary following up on issues/bugs to related PIC

Requirements :

• Bachelor’s or Master’s degree from any related major
• 1-5 years experience in a Product Management role. Media agency background or KOL management or e-commerce is preferred
• Excellent project management skills. Detail-oriented and organized. Be a resourceful and proactive problem-solver
• Good at stakeholder management and able to influence decision-making
• Excellent verbal and written communications and have good Power Point and Excel skills
• Ability to multi-task and thrive in a dynamic environment
• Bilingual in English and Mandarin (optional) to facilitate cross border discussions and collaborations with stakeholders from across the region
• Ability to work independently and in teams.

4. Forecasting, Planning and Analysis

Job Description :

• Provide accurate and insightful financial analysis, forecasts, and reports to support strategic planning, budgeting, and performance evaluation of Shopee
• Conduct and consolidate overall Shopee’s budget projection, including short-term and long-term, according to management direction.
• Develop a performance tracking measure to ensure that cost is properly monitored.
• Work closely with the finance team, management, and other stakeholders to analyze financial data, identify trends, and make recommendations to improve financial performance.
• Prepare a periodic financial analysis report and presentation to the upper management.

Requirements :

• Bachelor’s degree or above in Finance, Accounting, Economics, or Engineering.
• Strong analytical skills with the ability to interpret complex financial data, identify trends, and draw meaningful conclusions.
• Experience in developing and managing budgets, financial modeling, forecasting, financial statement and variance analysis.
• Knowledge of budgeting methodologies, cost allocation, and revenue recognition principles.
• Strong communication and presentation skills to effectively communicate financial insights and recommendations to non-financial audiences.
• Proficiency in financial software and tools such as Excel is a must and proficiency in SQL is a plus.

5. Product QA ShopeePay

Job Description :

• Main role as Quality Assurance for ShopeePay
• Responsible to Create test plan & case based on requirement, Do UAT & Live Test, Support post-live issues handling, and Support PM in operation of the assigned product
• Carry test Manually, covering web and mobile using a black-box/grey-box and positive/negative testing methodology
• Do risk management from when carrying the testing to make sure the impact to internal & external parties is well-acknowledged
• Maintain the test environments and all related tools
• Works closely with team from local and different countries.

Requirements :

• Bachelor’s degree. Preferably in Computer Science or a related discipline
• Minimum of 2 Years experience as Tester/QA. Preferably in E-Wallet/Payment/Fintech Industry/Futures
• Decent communication skill in English and Bahasa Indonesia
• Have a strong willingness to learn & grow based on feedback
• Have a logical thinking and sense of curiosity
• Can-do attitude with strong sense of responsibility and result-oriented
• Able to work independently or with team in fast-paced environment.Product