Kedutaan Besar Inggris di Jakarta

Main Purpose of Job:

• The British Embassy in Jakarta is part of a world-wide network, representing British political, defence, economic, trade, and consular interests around the world. We are seeking a dynamic Corporate Services Manager to manage our day-to-day Embassy operations in Protocol, Logistics, and Transport issues.
• The role forms a key part of the Corporate Services provision at Post. Reporting to the Head of Corporate Services, the job holder will actively lead the Logistics, Protocol and Transport team in delivering a wide range of services. These include assisting with diplomatic arrivals and departures, official transport, HMA travel, customs clearance, diplomatic visa and ID card provision/ advice. The jobholder will need to maintain good working relationship with government stakeholders to seek and exchange information, clarifying points related to policies, answering queries about the interpretation of guidance and deal with more complex concerns.
• The jobholder will have an exciting opportunity to develop himself/herself further utilising Embassy global network, working closely with Indonesian Ministries and agencies as well as UK Ministries and Regional Hubs. The jobholder must have a professional approach, as well as the ability to communicate in English with clarity, ideally in writing and in person. The successful candidate will need to have good analytical, interpersonal skills, possesses customer services mind-set and be open to helping, supporting colleagues and answering questions they may have. The role will involve some domestic travel as needed.
• This is a permanent position with a 3-month probation period.

What the Jobholder will be Expected to Achieve:

Management of all logistics and protocol team functions (70%)

• Data collection and analysis of the Embassy operations.
• Providing permits and visa related advice to UK-based officers.
• Overseeing the exports and imports of Embassy-related items.
• Building and maintaining solid relationships with working level government institutions (Ministry of Foreign Affair, Customs Agencies, Airport Authorities, etc), commercial third-party suppliers, and internal stakeholders. Through these relationships, the jobholder is expected to be up to date with latest policy changes, able to interpret guidance, and seek clarification to these stakeholders to help with more complex operational issues to ensure smooth delivery of logistical and protocol objectives.
• Line management of 2 Corporate Services Officers and providing Quality Assurance for 10 others, which includes managing the team’s workload, ensuring workflows and SOPs are implemented within the team. 
• Ensure continuous improvement of processes and sufficient resilience so that all team members are able to provide cover as needed.
• Build on existing contacts to create a network across posts, and with other peer embassies, ensuring the team learn from best practice. Drive forward capability and knowledge across the team by empowering and supporting development.  

Crisis Management (20%)

• Act as Crisis Operations Team Leader, including attending crisis meetings and training, updating crisis lists, providing training to Logistics team members etc.
• Maintain oversight and management of all crisis storage rooms/ outbuildings across the Embassy, including crisis and corporate services stores and stock. 

Support to the Head of Corporate Services (10%)

• Provide assistance on a variety of corporate matters. Ensure corporate compliance within the logistics and protocol team.

Resources Managed (staff and expenditure): 

• Line manage 2x AO

• Previous experience of working in an Embassy/ Logistics environment
• A proactive approach and ability to work with others to simplify processes and improve efficiency
• Attention to detail and excellent problem-solving taking into account potential immediate and longer term scenarios
• Strong interpersonal skills and ability to develop relationships and networks, particularly with government agencies
• Ability to follow things through, including through delegation, and ensuring work is completed to the required standard

Language Requirements:

• Essential: Fluent English speaking and writing skills
• Desirable: Fluent Bahasa Indonesia speaking and writing skills